Balloon Aloft Hunter Valley:
We must have 4 confirmed passengers on a flight for it to go ahead. All bookings are subject to favourable weather conditions at the flight location.
Cancellations within 72 hours of flight result in no refund. Cancellation within 7 days of flight results in a $25 per person booking fee. Cancellations with more than 7 days notice incur a $25 per booking cancellation fee.
Tropic Wings Cairns Tours:
100% cancellation fee applicable for any bookings cancelled within 24 hours of travel. All tours of 2 days or more in duration will incur a 100% cancellation fee if cancelled within 72 hours of day of travel.
Tasman Venture - Fraser Island & Whale Watching Tours:
Online booking may incur up to a 20% fee for cancellations.
Cancellations within 24hrs of departure are not eligible for a refund.
No refund shall be given should the vessel sail without you at the advertised time.
Should the trip be cancelled due to circumstances beyond our control and you are unable to transfer your booking we will refund your fare.
All trips may be cancelled without notice, in the event of adverse weather conditions. Tour operators reserve the right to substitute another vessel in the event of unavailability of the advertised vessel.
Emu Run Experience:
CANCELLATION POLICY
All cancellations must be emailed to info@emurun.com.au
Emu Run will charge the following fees upon cancellation:
Day Tours
4-30 days prior to departure – 50% cancellation fee on full cost of tour
Within 3 days of departure – 100% cancellation fee on full cost of tour
Camping Tours, Overnight Tours & Packages
8-30 days prior to departure – 50% cancellation fee on full cost of tour/package
Within 7 days of departure – 100% cancellation fee on full cost of tour/package
BOOKING AMENDMENTS
All booking amendments must be emailed to info@emurun.com.au
The following applies to changes to tour type or departure date of an existing booking:
8 days or more from departure – any difference in tour prices will apply
Within 7 days of departure – full cancellation fees and the full cost of the new tour will apply
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be given.
CONFIRMING YOUR TOUR
All bookings must be confirmed a minimum of 72 hours before departure by email or phone.
WHAT TO BRING
Day Tours
Travel voucher, water bottle (capacity 1.5-2 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow (longer day tours only), swim wear & towel (for tours to West MacDonnell Ranges, during summer only).
Camping Tours
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, toiletries, torch (flash light), swim wear, towel, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow, a small overnight bag (please leave your luggage at your Alice Springs accommodation due to space limitations on the bus).
2 Day Package
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow.
SPECIAL DIETARY REQUIREMENTS & FOOD ALLERGIES
We provide healthy, quality meals on our tours. We are able to cater for one of the following special dietary requests upon request: vegetarian, gluten free or dairy free. If you have a food allergy (eg peanuts) please advise at the time of booking, and carry any necessary medication with you on tour.
AGE & FITNESS LEVEL REQUIREMENTS
For our camping tours, the minimum age is 8. All travellers under the age of 18 must be accompanied by a parent or legal guardian who will be responsible for their care. Any packages that include dorm accommodation are not available for children, however we can create a suitable package for families upon request. We have no upper age limit on our tours, although some trips can be physically demanding. For our camping tours, a real spirit of adventure and a medium level of fitness is required as the tours are fast paced. It is important to note that Central Australia experiences extreme weather conditions during summer. Participation is required from passengers on our camping tours for things such as meal preparation and firewood collection (as requested by guide).
TRAVEL INSURANCE
Emu Run recommends that all travellers take out travel insurance to protect you from costs of injury and cancellation fees.
PHOTOS & MARKETING
By booking our tours you consent to us using images of you that are taken on tour for any advertising or promotional purposes. You grant us permission to use these images royalty free for publicity and promotional purposes worldwide.
TERMS & CONDITIONS
Emu Run Experience reserves the right to amend the itinerary of any of the tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers is required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. We accept no responsibility for loss, stolen or damaged property and recommend that all passengers take out adequate travel insurance. Emu Run will accept no responsibility for any injury, illness or other such accident sustained whilst on tour. Any children travelling will be the responsibility of the parent or guardian. All passengers must wear shoes at all times, and be wearing hats and sunscreen.
DATA PRIVACY POLICY
Your privacy is important to us. Any personal information we collect about you may be used for any purpose associated with the operation of your tour and to send you marketing material in relation to special offers or events. Emu Run Experience may disclose information to our agents, suppliers or service providers to enable us to operate your tour. We will not sell, trade or otherwise transfer information you have supplied to us. We implement a variety of security measures to maintain the safety of your personal information.
UPDATING THE CONDITIONS OF TRAVEL
Emu Run Experience reserves the right to update and/or alter the conditions of travel and fine print at any time. It is the agent and passengers responsibility to be familiar with the most up to date conditions of travel, which are available on our website.
Rhythmboat Cruises Sydney Harbour :
Please note that once booked and paid for, 100% cancellation fees apply.
PENGUIN ISLAND TOUR:
CANCELLATIONS WITHIN 72 HOURS TO DEPARTURE WILL INCUR A 50 PERCENT LOSS OF TICKET PRICE. CANCELLATIONS WITHIN 48 HRS OF TOUR DEPARTURE OR FAILURE TO TAKE UP THE TOUR WILL RESULT IN A 100 PERCENT LOSS OF THE TICKET PRICE.
Nautilus Aviation:
48hrs cancellation notice required for full refund.
Billy Tea Safaris:
DAY TOURS
Cancellations received within 48 hours of departure will incurr a 100% cancellation fee.
Kuranda Scenic Railway:
Notification of amendment or cancellation must be given at least 24 hours in advance otherwise a cancellation fee will apply. Child is aged 4-14 years. Pensioner is for Australian residents only. Students with a current Australian or International Student Card. Family includes 2 Adults and 2 Children.
Kookaburra Showboat Cruises:
Any refund will incur a 20% administration fee; there will be no refund for any cancellation within 21 days of your Cruise Departure date & time.
Cruises are subject to minimum numbers.
Go Ride a Wave:
Cancellation (within) between 48 hours – 7 days prior to lessons will result in a 25% cancellation fee.
Cancellation (within) less than 48 hours prior to program will result in a 100% cancellation fee.
A full refund will be given if lessons are cancelled due to weather/ surf conditions.
Rottnest Fast Ferries & Tours:
All tours are weather permitting. All appropriate concession cards must be presented at the office prior to collecting your tickets. We have a no refund policy; however we can offer a credit note valid for one year for any cancellations that are made at least one hour prior to tour/ferry departure. Any no shows or cancellations made within one hour of departure will result in all pre-payments being forfeited. A no refund policy applies once payment has been made. Credit notes are valid for 1 year and will be issued instead of a refund.
Brisbane Whale Watching:
Terms and Conditions:
All cruises are subject to tide, weather conditions and minimum number of passengers and may be changed without notice due to conditions of the day. We reserve the right substitute vessels and or skippers and crew and shall not be liable for death/injury to any persons or loss or damage to property due to person’s negligence. Should a cruise be cancelled due to tide and or weather conditions, a seat on the next available cruise will be offered or a full refund will be given. However should a guest cancel, the following cancellation fees apply: 24hours in advance - no fee; Less than 24 hours or failure to board - no refund given.
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Air Whitsunday - Whitsundays Seaplane:
100% fee applies to services cancelled within 24 hours of departure.
Gray Line Sightseeing Day Tours - Western Australia:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to a booking cancelled within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Australian Surf Tours:
1. Australian Surf Tours reserves the right to cancel any tour and in this case an alternative tour will be rescheduled or a full refund provided.
2. Any cancellations within seven days of the commencement of the tour will incur 100% cancellation fee.
Getaways SA:
Tour dates can be changed with a minimum of 48 hours notice.
Cancellations received more than 48 hours prior to Tour start will receive a Refund, less a Cancellation Fee of $50.
Explore Group:
If you cancel more than 48hours prior to the cruise, there is no cancellation fee.
If you cancel between 48hours and 24hours prior there is a 50% fee.
If you cancel within 24hours of your tour or are a no show on the day there is a 100% fee.
Absolute Airlie:
Cancellations made less than 24 hours prior to tour departure will incur a 100% cancellation fee.
No refunds will be processed for no-shows on the day of the tour.
Tours may require a minimum number of bookings in order to run. In the rare event of minimum numbers not being reached, management reserve the right to cancel the tour and customers will be offered an alternative day or tour (if available) or full refund.
In the event of tour changes or cancellations due to extreme weather conditions or National Park closures, customers will be notified by Absolute Airlie management and a full refund OR exchange to another tour or date will be arranged.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
